FAQs

Frequently Asked Questions

Q?

HOW LONG WILL THE PROJECT TAKE – START TO FINISH?

A.

Project scheduling is tricky and since projects relay on material delivery and manufacturers schedules it is sometimes very difficult to predict an exact start date. At Designer Homes we tell our clients that our lead time is in most cases 2 weeks once materials have arrived. We can safely promise and stand by our standards because your project starts weeks before our construction crew actually arrives. Our team prepares material, coordinates orders and deliveries, and sets up scheduling and permitting so we are completely ready and ahead of schedule once materials have arrived. The completion is sometimes difficult to predict. Our clients always ask how long the project will take to finish. From experience we know how many working days it takes to complete a project, but the inevitable can always arise. Contractors can not see through walls and therefore unforeseen changes can occur sometimes delaying the project, but since we don’t relay on subcontractors who set up their own schedule we can control all the phases of the project and in certain situations minor changes only affect the project schedule by a day.

Q?

WHEN CAN YOU START?

A.

Contractors taking on several projects at the same time can mean several things. Contractors can start immediately because they take on several projects at once and move around with one day on one week off. This can take months to finish a one week project. On the other hand if a contractor’s lead time is six weeks he is too overwhelmed and this can mean that the contractor may be taking on more business than he can handle and will not be able to give your project the attention it deserves. Always check references and be sure to find out if the contractor delivered on his promise. At Designer Homes, we relay on creating your dream when the ordinary isn’t good enough and because multiple steps are involved, we are able to handle numerous projects at the same time and start them in less than two weeks once materials have arrived, we don’t schedule jobs to conflict with each other and we don’t stack projects. We assign a project manager to every project to ensure that the project is maintained properly and substantially completed on schedule.

Q?

WHERE AND HOW WILL YOU PURCHASE MATERIALS?

A.

A. At our showroom we display literally thousands of items for you to choose from cabinets, flooring, fixtures, tiles, hardware,
lighting, etc. But, we wouldn't dream of just telling you, go ahead and pick things out all by yourself. Our Remodeling Consultants are right there by your side every step of the
way to counsel you as much - or as little - as needed. Not only will they advise you on what will look good; more importantly, they will advise you on what will work well in your space.
Once all the materials are selected, we have one employee whose sole responsibility is to make sure all products are ordered properly and tracked so they are received when expected.

Q?

WHAT IS YOUR LICENSE NUMBER?

A.

Business and professional regulation is the agency that issues and maintains contractors’ licenses. The type of license required to perform in remodeling are “CRC” “CBC” and “CGC”. “CGC” is a Certified General Contractor. This is a contractor whom can perform any task in a remodeling project without any limitations to the scope of work performed. Always call the DPBR at 850.487.1395 and speak to a representative about the contractor you are considering or visit the DPBR website to confirm that your contractor’s license is valid and up to date. This will also tell you whether any complaints have been filed against the contractor. Designer Homes is Florida State Certified General Contractor and our license number is CGC1512290. We encourage consumers to verify our license before or after our free consultation with one of our Remodeling Consultants. Designer Homes is pleased to announce that with several hundred ongoing projects throughout the years we are complaint free.

Q?

WHICH TYPE AND HOW MUCH INSURANCE DO YOU CARRY

A.

Florida law requires contractors to meet or exceed required coverage’s for commercial general liability insurance. Commercial liability insurance protects the client’s property against contractor’s negligence. If your contractor is not fully covered, it may expose you to great risk as a homeowner. You can be held liable for everything the contractor’s insurance doesn’t cover. Workers compensation is another insurance required by Florida law; workers comp covers and protects laborers if they are injured in the work place. If your contractor is not covered, you may be liable if any workers that are injured. You should insist and request copies of both workers compensation and commercial general liability. At Designer Homes we carry both liability, and worker’s compensation insurance, we leave nothing to chance when we are working in your home. Our clients do not need to worry whether there is insurance coverage in the unlikely event of an accident. Ask us to see our insurance declaration page. This document provides the consumer with the insured’s coverage information..

Q?

WHICH ASSOCIATIONS DO YOU BELONG TO?

A.

National Kitchen and Bath Association (NKBA) is the most influential and prestigious organization in the remodeling industry. The (NKBA) has been the heart of the kitchen and bath industry for more than 40 years. Contractor’s certification is continued through education. Member success and excellence is promoted through professionalism and ethical business practices. We are certified members of NKBA as well as the National Roofing Contractors Association. NRCA (to be continued).

Q?

HOW WILL YOU DESIGN MY SPACE AND WHICH SOFTWARE WILL YOU USE?

A.

A. It is essential to design a space properly paying close attention to detail, incorrect measurements or unforeseen particulars can cause weeks of delays to ongoing projects. We have access to design resources like 20-20 Design which is the leading kitchen and bath planning software in the interior design industry. A picture is worth a thousand words; 20-20 design Provides photo-realistic rendering in several different views helping our customers get a true feel for their design. By utilizing 20-20 design we can present our clients with attractive presentations and on the spot proposals. It is also essential to be fully integrated our design consultants are familiar with the design process as well as the construction phase allowing them to pay close attention when the obvious is not so obvious.

Q?

DO YOU HAVE ANY REFERENCES RELEVANT TO MY PROJECT?

A.

Checking contractor’s references is very important and should ease the decision making process. Good news travels fast, Bad News Travels Faster, homeowners like you are very open and will be happy to disclose their experience with their contractor. If a contractor has been around for a while he should have many references. At Designer Homes we encourage our clients to research our history, every client is handed a list of references in all scopes of previous projects that were completed. We maintain pictures of projects before and after; we also maintain a book of testimonials so you can read what people have written about us.

Q?

HOW MANY PROJECTS ARE YOU CURRENTLY ARE WORKING ON?

A.

A. The remodeling industry can be pretty demanding, with remodeling at an all-time high creates contractor demand. Contractors are taking on more projects that they actually handle which results in project delays and consumer complaints. What can you do? Ask your contractor how readily available he is and how many projects does he take on at the same time. At Designer Homes our lead time is in most cases 2 weeks once materials have arrived, we don’t schedule jobs to conflict with each other and don’t stack projects. We assign a project manager to every project to ensure that the project is maintained properly. The project manager inspects and ensures that all phases are properly maintained paying close attention to details. With personal attention to every project Designer Homes can maintain several ongoing projects without the conflicts.

Q?

WHAT IS YOUR WARRANTY FOR LABOR AND MATERIALS?

A.

Hiring a contractor who does not give a written guarantee on workmanship and material is risky. Even if work is completed it’s sometimes not evident that warranty issues may arise months later. At Designer Homes we guarantee all workmanship for 1 year and only use materials that are warranted by the manufacturer for the minimum of 1 year therefore we fully guarantee all materials used by the manufactures standards, most products used like cabinetry and plumbing fixtures contain a lifetime warranty.